Digital Insurance Connect – September 22, 2020 – You just may have heard the term before: Change Management. It’s technology, it’s people, it’s process — and it’s imperative. Whether you’re at a large carrier that’s been around for 200 years or a smaller, digital born Insurtech experiencing rapid change fatigue, there can be a huge resistance to change, even though it’s in the customer’s best interest (*and therefore yours). How do you get people to adapt to the digital revolution when it may not be apparent where they fit? How do you foster a culture of agility and speed in order to win long term?